Shipping policy
We currently ship to the United States.
Order Processing
Orders are processed after payment confirmation.
Personalized products may require additional production time before shipment.
Estimated Delivery Time
Estimated delivery time is usually:
7 to 12 business days after order processing
Delivery times are estimates only and may vary due to:
- Carrier delays
- Holidays
- Weather conditions
- Customs or logistics delays
- Incorrect or incomplete shipping addresses
- Other factors outside our control
Shipping Cost
Shipping costs are calculated at checkout.
We may offer free shipping promotions, including:
Free shipping on eligible orders over $50
Tracking
Once your order ships, you will receive a tracking number by email when tracking is available.
Please allow some time for tracking updates to appear after shipment.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned, delayed, or lost due to an incorrect or incomplete address, Wag Stone is not responsible for refunding or reshipping the order.
Lost or Delayed Packages
If your package appears delayed or lost, contact us at:
Please include your order number so we can help review the issue with the carrier when possible.
Contact
For shipping questions, contact us at: