Terms of service

Last updated: June 12, 2026

Welcome to Wag Stone. By accessing our website or purchasing from our store, you agree to the following Terms of Service.

Product Information

We do our best to display product colors, sizing, and customization details accurately. However, slight variations may occur due to screen settings, manufacturing differences, or manual personalization.

Personalized Orders

Customers are responsible for entering accurate personalization details, including names, spelling, sizing, and any other custom information requested at checkout.

Personalized products are made to order and cannot be changed, canceled, returned, or refunded once production has started, unless there is an error caused by us.

Pricing and Availability

Prices are listed in USD and may change without notice.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Order Processing

After an order is placed, you will receive an order confirmation email.

Orders may require processing time before shipment, especially personalized items.

Shipping

Shipping times are estimates and are not guaranteed. Delivery may vary due to carrier delays, holidays, weather, customs, or other factors outside our control.

Please review our Shipping Policy for more details.

Customer Responsibilities

Customers must provide accurate shipping information at checkout.

Wag Stone is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

Personalized products may be final sale unless they arrive damaged, defective, or incorrect due to our error.

Limitation of Liability

To the fullest extent permitted by law, Wag Stone is not liable for indirect, incidental, or consequential damages related to the use of our products, website, or services.